Checking In
What to do when you arrive at the hotel, including early check-in, missing reservations, overbooking, payment issues at the front desk, refused check-in, wrong rooms, or the hotel not honouring your booked rate.
- What happens if I arrive at the hotel and they say they're overbooked and can't honor my reservation?
- I've already paid for my booking, but the hotel says they haven't received payment or can't charge the card on file — what's going on?
- I arrived at the hotel but my reservation wasn't found, or I was sent to the wrong property — what should I do?
- The hotel is refusing my check-in because I can't pay the incidental/security deposit — can I get a refund?
- The hotel charged my credit card at check-in even though I already prepaid through BestHotelRatesUSA — how do I get a refund?
- What should I do if I can't check in to my hotel due to an emergency or unexpected problem on arrival?
- The hotel is refusing to honor the rate I booked — what can you do?
- I arrived at the hotel and the room I was given is different from the room type I booked — what can I do?
- Can I check in earlier than the standard 3 PM check-in time?